Newchic Reviews

Clothing is of very low quality, and they do not accept returns when you’re unsatisfied with your purchase.

Do not trust.
I bought a dress for a wedding for 40euros in May 2022.
The dress was bad quality and too large.
I had to pay international shipping back to China for 10,99 euros.
I did not get a refund.
In December 2022, the package was returned to me.
Still no refund and I am out 50+ euros. I feel scammed.

Do not waste your time and money.

This company is a joke! Not only did it take forever to get the order, but once it got here it was the wrong size, way too big, the item didn't have a size on it, when I tried to return it the company wanted proof it didn't fit and told me it was the correct size, and even after sending photos to how big it was, they still stated it was the correct size but could return it but would not pay for shipping which was over 80.00. I have written to them many times for the refund, which I did send the tracking information and as of yet have not received my refund.
Do Not Do Business With This Co! They Will Rip You Off!

Good items, horrible service. Ordered 5 items on September, they said they will arrive in max 3 weeks. After 2 months arrive only 3/5 and just today I see that the other 2 will not arrive. So sad because the items are good, but this is so unrespectful. Never again.

Terrible experience and no thought to customer service. Products are designed to be low price and therefore not great quality- that is something I’m aware of, but not offering refunds when items arrive and aren’t fit for purpose, nowhere near the correct size and look a completely different colour is a violation of the consumer rights act. Avoid!

I purchased clothes a year ago from this company.
The sizes were huge so I sent them back 10 months ago. Ever since has been nothing but a nightmare!!
Having posted all their stuff back in tracked delivery/royal mail. They have been asking me to open a Paypal for a refund, telling me it will be paid in USD (I'm in the UK) or use a friend's Paypal to receive payment(!). The worst part is NewChic paid me back a small portion of what they owed me into the account I purchased from. These guys are thieves!

NewChic rip you off, have no ethics and are running a totally irresponsible business.

AVOID THIS COMPANY AT ALL COSTS!!

Ordered in November 2022. It's now January 2023 and still no items.

Have requested a refund as I do not believe I'll ever receive my order. Won't be using this company again.

The company needs to be honest with the consumer. Too many lies and the take orders knowing that they do not have the product. I'm trying to get my money back but no luck. They said they did not receive payment. My bank shows tranaction was made for 38dlls. This is a scam company. Don't purchase from them.

I placed an order on the 3rd of December for a Christmas present for my daughter and I have got in touch today 29/12/22 and the have informed me that all three item are out of stock I wouldn't like to think how long it would have been before they got in touch with me never again.

I ordered November 19th, was told my products will be shipped around Dec 6th. It is now December24th, and the products are still “Processing”, never left the warehouse.
Trying to demand a return, impossible to find. Avoid this site at all cost, waste of time and money.

After over a month, the status was still in process. On inquiry with the competent support, I was confirmed that one of the products would not be in stock. I was not informed about this circumstance. However, bombarded with spam mail.

Orders were canceled.

This is a scamming company from china which says its from uk and send you utter rubbish quality goods so be wear and you have to pay the postage back to get a refund its a scamming site

I paid via PayPal before I Google your company, a mistake of me. My order placed in Nov 8, invoice 110886086. Paid over $25 just for air shipping. Xmas is around the corner. Nothing arrives.You won I lost.

Worst experience ever. Items quality was horrible, nothing like the pictures. Still waiting for a refund 3 months later as they dont provide return labels but will "refund" after receipt, which you have to send back to China. Still waiting currently. Avoid avoid avoid.

This site is a scam. The photos of the items are taken from other/legitimate sites and used fraudulently. It's not what you get, and customer service doesn't exist. It's clearly a company from China that cannot even communicate well/properly because it and when they respond, it makes little to no sense.